WhatsApp and CRM
Professional WhatsApp: official API, CRM, and governed operations
SISNAWEB is a Meta Tech Provider. That means official integration with the WhatsApp Business API, a customer-service CRM, campaigns, and the option to connect the channel to the system, AI, and communities you already run.
Professional customer service on WhatsApp
A shared phone, informal groups, and spreadsheet-based campaigns become unsustainable as message volume, account-restriction risk, and compliance requirements increase.
Several numbers, no single queue
Each agent sees one conversation. The customer repeats the story. Management measures nothing.
Blasts sent from the regular app
A pasted list, risk of blocking, and zero tracking of who read, who replied, and what converted.
Conversation history is not shared between service and sales
Without CRM, tags, and permissions, WhatsApp becomes fragile collective memory.
An unstable, unofficial integration
An unstable library, a session that drops, an operation that does not pass Meta compliance.
What we deliver on this channel
A customer-service CRM with multiple WhatsApp numbers, permissions, tags, dashboard, reports, a virtual receptionist, and AI integration. A campaign platform with lists, spreadsheets, media, ban-risk mitigation, and personalization. Send and receive APIs. All of that on the official API, as a certified Meta Tech Provider.
If your case is a community — groups, moderation, landing pages, and monetization — that is a different product with its own page. If the case is only an AI agent, the agents page goes deeper into bot design. Here the center is WhatsApp as a commercial operation.
Capabilities
- Official WhatsApp Business API (Meta Tech Provider)
- CRM with queues, tags, permissions, and reports
- Multiple numbers in a single customer-service desk
- Campaigns with text, audio, PDF, image, and video
- Integration with the management system and with AI
- Virtual receptionist to route conversations
How the operation goes live
Official channel
Number, Business account, and certified API. No phone-session shortcuts for a serious operation.
Queue and permissions
Who sees what, which tags exist, and how a lead changes status.
Integrations
ERP, AI, campaign sender, and, if there are any, communities. WhatsApp stops being an island.
Campaigns with rules
A clean list, messaging window, allowed media, and result tracking.
Who it is for
- Companies that serve and sell on WhatsApp and have already outgrown a personal phone
- Teams that need a CRM, not just a shared inbox
- Operations that will run campaigns and cannot treat that as an unofficial list
- Businesses that require the official API by internal policy or by volume
Direct answers
What is a Meta Tech Provider?
It is Meta's certification to integrate the WhatsApp Business API officially, with continuity and platform rules. SISNAWEB holds that certification.
Can I have several numbers in the same CRM?
Yes. That is one of the points of the customer-service CRM: multiple WhatsApp numbers, permissions, and a management view.
Are WhatsApp campaigns allowed?
With the official API, an appropriate list, and respect for Meta policies. We do not treat the channel as improvised spam.
Can we connect it to the company's system?
Yes, via API and management-system integration. Customer service isolated from the ERP is exactly the problem integration solves.
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Frequently asked questions
Want to structure WhatsApp as a customer service channel?
Tell us how many numbers, what volume, and whether the bottleneck is the queue, campaigns, or integration.